Overview of Return Process in Axanta POS

The Axanta Point of Sale (POS) system provides a versatile framework for managing customer returns and exchanges through four distinct operational workflows. These methods are designed to accommodate various common retail scenarios, whether the customer possesses a receipt, is registered in the system, or is making a simple exchange without documentation. The core functionality across all methods marks returned items with a negative quantity, clearly indicating their status in the transaction. Key capabilities include processing returns with or without a receipt, initiating returns from a central transaction journal, looking up a customer's purchase history, and facilitating multi-store returns by leveraging data from the Axanta ERP back office. This ensures that retail staff can efficiently handle returns, exchanges, and refunds directly from the POS terminal.

Methods for Processing Returns and Exchanges

The Axanta POS system offers four primary methods for handling customer returns, each tailored to a specific scenario.

1. Return Without a Customer Receipt
2. Return With a Customer Receipt (Return Invoice)
3. Return from Show Journal
4. Return from Customer History