Overview of Tender Change from POS

This document outlines the procedure for changing the payment tender for a completed transaction within the Axanta Point of Sale (POS) system, based on an instructional video from Axanta Business Solutions. The core function addresses scenarios where a cashier selects an incorrect payment method (e.g., card instead of cash) or a customer alters their payment choice after the transaction has already been posted.

The most critical insight into the system's design is its approach to transactional integrity. Rather than modifying the original transaction record, the Axanta POS system corrects the error by creating an entirely new journal entry. This new entry is explicitly labeled as a "Change Tender" type and is linked back to the original transaction via its receipt ID. The original transaction log remains unchanged, preserving the initial record while providing a clear and separate audit trail for the correction.